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FMCG Customer Success Playbook

FMCG reps
interact
with customers
face-to-face
daily.

They are the
ones customers
approach
first for
any support

Playbooks
provide
consistent and 
quick
  Answers to
customers

Prevent
time wastage
and it 
  Creates great
customer
experience

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Flash Cards you need for a starter Playbook

Focus Product
Card

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Show key reasons to buy for customers

Perfect Store
Card

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Help customers succeed by achieving perfect store

Customer
Service Card

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Help customers solve issues instantly

Challenges Solved by Flash Cards

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Shop Owner

Increase sales
With perfect store

Increase salesWith perfect store

Understand
Reasons to buy

Solve issues fast
& easy

Prevent time waste
Answering routine
Questions

Help customers
Sell more

Provide consistent
Customer Service

Ensure new product
Launch success

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FMCG Rep

The playbook app houses
Your Flash cards

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Easy to
Access

Easy to
share

Every store visit now becomes a measurable
Support & education event that leads to
More customer success

Adds Structure to
face-to-face interactions

Minimises Confusion & ambiguity around products

Helps Customers sell more and earn more

Always on-hand and ready to go

We’ve made it easy with templates
To help you quickly create flash Cards

Hero Product
Template

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Product Comparison
Template

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Guide
Template

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All you need is
5 minutes
on our card
creation portal 

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